Privacy Policy
Last Updated: February 06, 2026
1. Introduction
Welcome to Urban TV Repair. We value your privacy and are committed to protecting your personal data in compliance with India’s Digital Personal Data Protection Act (DPDPA) and other applicable laws. This policy explains how we collect, use, and safeguard your information when you visit our website or use our doorstep repair services.
2. Information We Collect
We collect information that you provide directly to us or that is gathered automatically:
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Personal Identification: Name, phone number, and email address provided through our contact or booking forms.
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Service Details: Your physical home/mailing address for doorstep service and details about your television (model, brand, and issue).
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Passive Data: IP address, browser type, and location data collected via cookies and analytics to improve site performance.
3. How We Use Your Information
We use your data only for legitimate business purposes:
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To facilitate and deliver doorstep repair services.
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To respond to your inquiries and provide customer support.
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To send service-related communications (invoices, status updates).
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To analyze website performance and prevent fraudulent activity.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information with third parties only in the following cases:
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Service Providers: Technicians or delivery partners needed to fulfill your repair request.
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Legal Compliance: When required by law, court order, or government request.
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Business Transfers: If our business is merged or sold to another entity.
5. Data Security and Retention
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Security: We implement reasonable technical and organizational measures, such as encryption and access controls, to protect your data. However, no electronic storage is 100% secure.
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Retention: We keep your information only as long as necessary for the service or to comply with legal/tax requirements.
6. Your Rights
Under Indian law, you have the right to:
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Access: Request a copy of the personal data we hold about you.
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Correction: Request that we update or fix inaccurate information.
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Erasure: Request the deletion of your personal data when it is no longer needed.
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Withdraw Consent: Revoke your permission for us to process your data at any time.
7. Cookies
We use cookies to personalize your experience. You can manage your cookie preferences through your browser settings.
8. Contact Us
For any questions or to exercise your privacy rights, please contact our Grievance Officer:
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Email: info@urbantvrepair.in
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Phone: 77381 96756
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Address: Shop no 8 thakar park, Mumbai.